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PLCB RAMP Server/Seller Training by Lesley Davis

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5: Server/Seller Training

This component is the focus of this online training. In order to fulfill this requirement, at least 50 percent of the licensee’s alcohol service staff – including anyone who serves or sells alcohol and/or checks IDs, as well as owners or managers who perform these duties – must complete this training before RAMP certification can be granted. This percentage must be maintained at all times. Upon completion of the course, trainees are required to complete a course examination and receive a score of 80 percent or better in order to receive credit for this course. Training is valid for two years.

Licensees may choose to attend classroom training conducted by a PLCB-approved instructor or complete an online training course offered by a PLCB-approved provider. A list of approved trainers and online providers is available on the PLCB’s website. The list changes periodically, so please make sure you have an up-to-date list before scheduling training. Classroom trainings open to the public can be found in PLCB+.

Although server/seller training is one component of RAMP certification, this training by itself is also mandatory for:

  • All staff serving alcohol at an off-premises catering event.
  • All cashiers selling wine at an establishment with a wine expanded permit.
  • All cashiers selling ready-to-drink cocktails at an establishment with a RTDC permit.
  • All new alcohol service personnel hired on or after August 8, 2016 who are not RAMP-trained must be so within six months of being hired and be re-trained before their current training expires.
  • All new alcohol service personnel hired on or after August 8, 2016 who are already RAMP-trained must be re-trained before their current training expires.
  • All employees hired before August 8, 2016 who are not RAMP-trained but transfer into an alcohol service position on or after August 8, 2016 need to obtain RAMP-training within six months of assuming their new duties.
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Slide 5: Server/Seller Training

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Table of Contents - Your Progress

  • 1: Training Introduction
  • 2: Introduction
  • 3: What is RAMP Certification?
  • 4: Owner/Manager Training
  • 5: Server/Seller Training
  • 6: New Employee Orientation
  • 7: Signage
  • 8: Maintaining Compliance
  • 9: Training Introduction Review
  • 10: Section I
  • 11: Liability Concerns
  • 12: Documentation
  • 13: The Liquor Code
  • 14: House Policies
  • 15: Club Bylaws
  • 16: Section I Review
  • 17: Section II
  • 18: What is Alcohol and How is it Absorbed?
  • 19: Absorption Rate Factors
  • 20: Quiz 1
  • 21: Drug and Alcohol Interactions
  • 22: Alcohol and Energy Drinks
  • 23: Drink Equivalency
  • 24: How Alcohol is Eliminated
  • 25: Measuring Intoxication
  • 26: Alcohol and the Brain
  • 27: Visible Intoxication Defined
  • 28: Tolerance
  • 29: Preventing Intoxication
  • 30: Refusing Service
  • 31: Intervention Techniques
  • 32: Quiz 2
  • 33: Rating the Customer
  • 34: Section II Review
  • 35: Section III
  • 36: Minors Myth and Fact
  • 37: Minors and the Law
  • 38: Who and When to Card
  • 39: Legally Acceptable ID
  • 40: Pennsylvania IDs
  • 41: Driver's License
  • 42: Reverse Side of Driver's License/ID
  • 43: Identification Card
  • 44: Limited License
  • 45: Interim License
  • 46: Under 21 Identification Cards
  • 47: Let's Review
  • 48: United States Passport
  • 49: United States Passport Card
  • 50: US Military Common Access Card
  • 51: US Military Identification Cards
  • 52: How to Card
  • 53: Proof of Carding
  • 54: Proof of ID Presented
  • 55: Minors Frequenting
  • 56: Pizza Hut Exception
  • 57: Social Gathering
  • 58: Section III Review
  • 59: Test Your Knowledge
  • 60: Exam Instructions
 

Resources

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PLBC Links

  • PLCB Main Website
  • PLCB RAMP Website
  • PLCB Main Website
  • PLCB RAMP Website

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