Written policies will guide you on how to manage tough situations. The goal here is to get everyone on the same page and handle situations in a similar fashion.
RAMP strongly recommends every establishment have a written set of rules beyond the Liquor Code called “house policies.” Having written policies can greatly reduce your risk of liability and avoid violations.
House policies are created typically by the owners or managers of licensed establishments. They are the “rules” of the establishment beyond the Liquor Code. House policies can be more stringent than the Liquor Code and cover a wide variety of topics. Some topics to consider are how to handle minors and VIPs, where minors can sit, last call and number of drinks to serve one person.
Take a few seconds to think about what policies you have regarding minors and visibly intoxicated patrons. Are there additional policies you would like to see implemented where you work?
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