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PLCB RAMP Server/Seller Training by Lesley Davis

Responsibility is Key to a Successful Business

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2: Introduction

As a server of alcohol, you play a key role in managing alcohol consumption by your patrons. You can help keep customers from becoming intoxicated and help prevent youth from obtaining alcohol. Both of these play a major role in reducing the risk of alcohol-related incidents and liability.

By the end of this training, you should be able to distinguish between legal duties, house duties, and professional duties. You are required by law to follow legal duties and by your management to follow house duties. You decide which professional duties you will follow because you feel something is ethically or socially important.

This training will provide you with the tools needed to help you serve alcohol responsibly. You will learn how to recognize visible signs of alcohol impairment, ways to refuse service to a patron and how to spot a fraudulent form of identification (ID).

This online server/seller training is one of four program prerequisites of the Responsible Alcohol Management Program (RAMP).

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Slide 2: Introduction

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Table of Contents - Your Progress

  • 1: Training Introduction
  • 2: Introduction
  • 3: What is RAMP Certification?
  • 4: Owner/Manager Training
  • 5: Server/Seller Training
  • 6: New Employee Orientation
  • 7: Signage
  • 8: Maintaining Compliance
  • 9: Training Introduction Review
  • 10: Section I
  • 11: Liability Concerns
  • 12: Documentation
  • 13: The Liquor Code
  • 14: House Policies
  • 15: Club Bylaws
  • 16: Section I Review
  • 17: Section II
  • 18: What is Alcohol and How is it Absorbed?
  • 19: Absorption Rate Factors
  • 20: Quiz 1
  • 21: Drug and Alcohol Interactions
  • 22: Alcohol and Energy Drinks
  • 23: Drink Equivalency
  • 24: How Alcohol is Eliminated
  • 25: Measuring Intoxication
  • 26: Alcohol and the Brain
  • 27: Visible Intoxication Defined
  • 28: Tolerance
  • 29: Preventing Intoxication
  • 30: Refusing Service
  • 31: Intervention Techniques
  • 32: Quiz 2
  • 33: Rating the Customer
  • 34: Section II Review
  • 35: Section III
  • 36: Minors Myth and Fact
  • 37: Minors and the Law
  • 38: Who and When to Card
  • 39: Legally Acceptable ID
  • 40: Pennsylvania IDs
  • 41: Driver's License
  • 42: Reverse Side of Driver's License/ID
  • 43: Identification Card
  • 44: Limited License
  • 45: Interim License
  • 46: Under 21 Identification Cards
  • 47: Let's Review
  • 48: United States Passport
  • 49: United States Passport Card
  • 50: US Military Common Access Card
  • 51: US Military Identification Cards
  • 52: How to Card
  • 53: Proof of Carding
  • 54: Proof of ID Presented
  • 55: Minors Frequenting
  • 56: Pizza Hut Exception
  • 57: Social Gathering
  • 58: Section III Review
  • 59: Test Your Knowledge
  • 60: Exam Instructions
 

Resources

  • Resources
  • PLCB Contact Information
  • Frequently Asked Questions
  • Glossary
  • Check Bulk Codes

PLBC Links

  • PLCB Main Website
  • PLCB RAMP Website
  • PLCB Main Website
  • PLCB RAMP Website

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