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PLCB RAMP Server/Seller Training by Lesley Davis

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Hainer Training / HainerTraining.com

17: Section II

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This section includes:

  • What is Alcohol and How is it Absorbed?
  • Absorption Rate Factors
  • Drug and Alcohol Interactions
  • Alcohol and Energy Drinks
  • Drink Equivalency
  • How Alcohol is Eliminated
  • Measuring Intoxication (BAC Defined)
  • Tolerance
  • Alcohol and the Brain
  • Visible Intoxication Defined
  • Preventing Intoxication
  • Refusing Service
  • Intervention Techniques
  • Group Activity

Think about the frequently asked questions below before starting this section. You are not expected to know the answers yet, but by the end of the section, you should be able to answer them.

1. What is a standard drink?
Click here for the answer.

Board Regulations provide that a standard-sized alcoholic beverage is twelve (12) fluid ounces of malt or brewed beverage, four (4) fluid ounces of wine (including fortified wine), or one and one-half (1½) fluid ounces of spirits. [40 Pa. Code § 13.201].

2. What is the difference between light beer and regular beer?
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The main difference between light and regular beer is calories. Light beer has fewer calories than regular beer.

3. How many drinks can the body eliminate per hour? At what rate does the body eliminate alcohol?
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On average, the body will eliminate approximately one (1) standard drink per hour. This is a constant rate, both during and after drinking.

4. Can dancing or any other physical activity help the body to eliminate alcohol?
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Physical activity does not eliminate alcohol from the blood stream. It may cause a person to perspire, but perspiration, urination, and respiration only eliminates ten percent (10%) of the alcohol consumed. The body eliminates approximately one (1) standard drink an hour, so time is the only thing that sobers up a person.

5. What is visible intoxication?
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Visible intoxication is defined as the level of impairment that any person can detect by noticing the various obvious visible signs of intoxication.

6. What are some factors that determine whether someone will show signs of visible intoxication?
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Some of the factors that affect whether a person will exhibit signs of visible intoxication are: tolerance, health, food intake, emotional state, and the rate and amount of alcohol consumed.

7. What determines if someone is visibly intoxicated?
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If it is apparent that the person’s behavior, judgment, and coordination have diminished, then the person may be considered visibly intoxicated.

8. What are some of the signs of visible intoxication?
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Some examples of the signs of visible intoxication that a server should notice can include: glassy or bloodshot eyes, loud or slurred speech, lack of coordination or concentration, spilling a drink, staggered walk, etc.

9. What is legal intoxication?
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Legal intoxication under the motor vehicle code is an objective measurement of blood alcohol content (“BAC”).

10. How is legal intoxication determined?
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Legal intoxication is determined by performing a blood, breath, or urine test.

11. Can a server determine if a patron is legally intoxicated?
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No. A server can only detect visible intoxication.

12. What is the correlation between visible and legal intoxication?
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There is no correlation between the two. Visible intoxication can occur at either a high or low BAC.

13. What are some factors that affect legal intoxication?
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Some of the factors that affect legal intoxication are: weight, gender, health, food intake, and the rate and amount of alcohol consumed.

14. Can a server serve an alcoholic beverage to a visibly intoxicated person?
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No. A licensee and its employees are prohibited by the Liquor Code from serving or permitting to be furnished, alcoholic beverages to a visibly intoxicated person.

15. How can servers slow down service to a potential VIP?
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They can take time serving the drinks. They can offer a free non-alcoholic drink or water. They can offer food or try to get the person involved in another activity besides drinking.

16. How should a server shut off a VIP?
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A server should be courteous to and concerned about the person they are shutting off. They should never be offensive or use derogatory words. They should also offer safe driving alternatives, such as calling a cab for the patron.
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Slide 17: Section II

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Table of Contents - Your Progress

  • 1: Training Introduction
  • 2: Introduction
  • 3: What is RAMP Certification?
  • 4: Owner/Manager Training
  • 5: Server/Seller Training
  • 6: New Employee Orientation
  • 7: Signage
  • 8: Maintaining Compliance
  • 9: Training Introduction Review
  • 10: Section I
  • 11: Liability Concerns
  • 12: Documentation
  • 13: The Liquor Code
  • 14: House Policies
  • 15: Club Bylaws
  • 16: Section I Review
  • 17: Section II
  • 18: What is Alcohol and How is it Absorbed?
  • 19: Absorption Rate Factors
  • 20: Quiz 1
  • 21: Drug and Alcohol Interactions
  • 22: Alcohol and Energy Drinks
  • 23: Drink Equivalency
  • 24: How Alcohol is Eliminated
  • 25: Measuring Intoxication
  • 26: Alcohol and the Brain
  • 27: Visible Intoxication Defined
  • 28: Tolerance
  • 29: Preventing Intoxication
  • 30: Refusing Service
  • 31: Intervention Techniques
  • 32: Quiz 2
  • 33: Rating the Customer
  • 34: Section II Review
  • 35: Section III
  • 36: Minors Myth and Fact
  • 37: Minors and the Law
  • 38: Who and When to Card
  • 39: Legally Acceptable ID
  • 40: Pennsylvania IDs
  • 41: Driver's License
  • 42: Reverse Side of Driver's License/ID
  • 43: Identification Card
  • 44: Limited License
  • 45: Interim License
  • 46: Under 21 Identification Cards
  • 47: Let's Review
  • 48: United States Passport
  • 49: United States Passport Card
  • 50: US Military Common Access Card
  • 51: US Military Identification Cards
  • 52: How to Card
  • 53: Proof of Carding
  • 54: Proof of ID Presented
  • 55: Minors Frequenting
  • 56: Pizza Hut Exception
  • 57: Social Gathering
  • 58: Section III Review
  • 59: Test Your Knowledge
  • 60: Exam Instructions
 

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